Terms of Service

Last updated: 4 November 2026

1. Agreement

These terms govern your use of EnrichDesk, including the website at enrichdesk.com and the application at app.enrichdesk.com (together, the "Service"). "We", "us" and "EnrichDesk" mean the operator of the Service. "You" means the person or organisation using it. If you use the Service on behalf of an organisation, you confirm that you can bind it to these terms.

By creating an account, accepting an invitation or using the Service, you agree to these terms, our Privacy Policy and our Acceptable Use Policy. If you do not agree, do not use the Service.

2. The service

EnrichDesk helps you find companies and people, collect publicly available business information about them, enrich records through third-party data providers, score them and send them to other tools. Results come from automated searches of public sources and from providers you connect. They can be incomplete, out of date or wrong.

3. Accounts

• You must be at least 18 and use the Service for business purposes.
• Give accurate information and keep your password and API tokens secure. You are responsible for activity under your account and workspace.
• Workspace owners and admins control who is invited to a workspace and what role they hold.
• Tell us promptly at hello@enrichdesk.com if you suspect unauthorised access.

4. Plans and payment

• Each plan has usage limits, such as seats, searches, enrichment runs and assistant messages, shown in the app and on our pricing page. When you reach a limit, the related feature pauses until the limit resets or you upgrade.
• Paid plans are billed in advance through our payment processor and renew automatically until cancelled. You can cancel at any time; access continues until the end of the paid period. Fees are not refundable except where the law requires otherwise.
• We may change prices with at least 30 days' notice. Changes apply from your next billing period.
• Data providers you connect with your own API keys bill you directly under their terms.

5. Your data

You keep all rights to the data you upload to or create in your workspace ("Customer Data"). You give us permission to host, process and transmit Customer Data only to provide and secure the Service, and as described in the Privacy Policy.

Workspace owners can export Customer Data and delete a workspace at any time. Deleted data is removed from the live service immediately and from backups within 14 days.

6. Your responsibilities

You are responsible for how you use the data you collect, including any outreach you send. In particular, you must:

• have a lawful basis to process personal data about the people in your lists, and honour their requests to access, correct, delete or object;
• follow anti-spam, telemarketing and privacy laws where you and your recipients are, such as CAN-SPAM, GDPR, the UK GDPR, PECR, CASL and Indian data protection law;
• honour unsubscribe and do-not-contact requests;
• comply with the terms of any third-party service you connect;
• follow our Acceptable Use Policy.

7. Third-party services

The Service connects to third-party tools and data sources, such as CRMs, spreadsheets, outreach tools and data providers. We are not responsible for those services, their data or their availability. Your use of them is governed by their terms.

8. AI features

Some features use AI models from third-party providers to score leads, suggest searches, draft text and answer questions. AI output can be inaccurate. Review it before relying on it or sending it to anyone. Text you send to AI features, including lead details, is processed by those providers as described in the Privacy Policy.

9. Availability and changes

We work to keep the Service available but do not guarantee uninterrupted operation. We may change, add or remove features. If we make a change that materially reduces a paid feature, we will tell you in advance.

10. Our intellectual property

We and our licensors own the Service, its software and its branding. These terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is active. You may not copy, resell or reverse-engineer the Service, or use it to build a competing product. If you send us feedback, we may use it without obligation to you.

11. Suspension and termination

You can stop using the Service and delete your workspace at any time. We may suspend or end access if you breach these terms or the Acceptable Use Policy, if your use creates risk or legal exposure for us or others, or if payment fails. Where it is reasonable, we will tell you first and give you a chance to fix the problem and export your data.

12. Disclaimers

To the extent the law allows, the Service and all data and output are provided "as is" and "as available", without warranties of any kind, including accuracy, fitness for a particular purpose and non-infringement. We do not guarantee that any lead, contact detail or score is correct, or that outreach will produce results.

13. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising from these terms or the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

14. Indemnity

You will defend and compensate us against claims by third parties arising from your Customer Data, your outreach, or your breach of these terms or the law.

15. General

• We may update these terms. If a change is material, we will give notice in the app or by email at least 30 days before it takes effect. Continuing to use the Service after that means you accept the change.
• These terms are the entire agreement between us about the Service. If any part is unenforceable, the rest stays in effect. Not enforcing a right does not waive it.
• You may not transfer these terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
• Neither party is responsible for delays caused by events outside its reasonable control.

16. Contact

Questions about these terms: hello@enrichdesk.com.